Autism International Consulting

BACKGROUND

Autism International Consulting started out with a popular ABA software provider, but ended up trapped in a workflow that limited scalability, staff satisfaction, and quality of care.

PROBLEMS

❌ Expensive, long-term software contract

❌ Inefficient clinical workflow

❌ Limited customization and support

SOLUTIONS

✅ $19.99 per user/month, no contract

✅ Real-time clinical flexibility

✅ Customizable workflows, ongoing support

Case Study

THE CUSTOMER

Autism International Consulting, based in Houston, Texas, is a fast-growing ABA practice founded by Armando Bernal, a Board Certified Behavior Analyst and clinician. What began as a solo endeavor, rapidly expanded into a thriving practice with over 50 staff members and hundreds of sessions scheduled weekly.

As one of the only autistic-owned ABA practices in the U.S., Autism International Consulting is dedicated to delivering high-quality, flexible care across the autism spectrum—but early on, the technology supporting that mission became a major obstacle.

THE PROBLEM

Like many newer ABA practices, Autism International Consulting initially chose a popular platform because it was a standard option in the industry. However, the reality quickly became frustrating:

Expensive pricing model: The practice was paying approximately $36,000 per year for 50 users.
Restrictive long-term contract: Armando described feeling “trapped,” even needing to extend the contract to retrieve his practice data after deciding to leave.
Clinical inefficiencies: Making updates to treatment plans required restarting processes from scratch, slowing down care delivery.
Limited real-time visibility: Clinicians couldn’t view data charts while adjusting lesson plans, making it harder to make informed decisions on the fly.
Rigid workflows: The system didn’t adapt to the way clinicians actually worked, forcing them to adjust their processes around the software, “We had a lot of staff complaints about the platform’s limitations.”

For a growing practice, these issues weren’t just inconvenient: they were actively limiting scalability, staff satisfaction, and quality of care.

THE SOLUTION

In April 2024, after learning about Office Puzzle at the TxABA conference, Armando made the decision to switch platforms. The impact was immediate and measurable.

Significant Cost Savings

Previous platform: $36,000/year
Office Puzzle: $12,000/year
Total savings: $24,000 annually

The immediate savings allowed the practice to reinvest in growth, staffing, and client services instead of overspending on software.

Real-Time Clinical Flexibility

Office Puzzle transformed how the clinicians deliver care:

Instant treatment plan updates: Program changes are made in real-time without restarting or duplicating plans
Data-driven decisions: Clinicians can view data charts while modifying lesson plans
Mobile accessibility: Full functionality available on mobile, unlike many platforms requiring desktop use
Customizable targets and workflows: The system adapts to the clinician’s process, not the other way around

This flexibility allows staff to make informed intervention changes immediately, improving both efficiency and client outcomes.

Rapid Practice Growth

With fewer operational barriers, Autism International Consulting scaled quickly:

More than 3x client growth since implementation
Staff expanded to 50 team members

56% increase in scheduling volume

Customer-Centric Approach

One of the most meaningful differences wasn’t just the product, it was the partnership:

After a personal loss forced Armando to abruptly take over billing responsibilities, Office Puzzle provided hands-on support to simplify the transition:

Easy onboarding for a new external biller
Streamlined billing workflows
Ongoing customer support to ensure smooth operations

No restrictive long-term contracts
Responsive support team
Continuous improvements based on customer feedback

As Armando put it:

“We were trapped in a contract with a service provider we were unhappy with. Office Puzzle doesn’t rope you into a contract. When the product is good, you stay because you want to.”

RESULTS: MORE VALUE, LESS FRICTION

By switching to Office Puzzle, Autism International Consulting achieved:

$24,000 in annual savings
3x client growth
Improved staff efficiency and retention
Real-time, data-informed clinical workflows
A scalable system aligned with their needs

Final Thoughts

Armando’s advice to other ABA practices is clear:

“Newer practices starting out might think they only have a few options when it comes to ABA practice management software. I want every single one of them to know about Office Puzzle. Every feature is included at a price practices of any size can afford.”

For Autism International Consulting, the switch wasn’t just about saving money—it was about removing barriers to growth, empowering clinicians, and building a practice that can scale without compromise.

Trapped in Software Contract	Switching to Office Puzzle
$60 per user/month	$19.99 per user/month
Long-term binding contract	No contracts
Difficult and costly data extraction	Easy data access and onboarding support
Limited ability to modify treatment plans without restarting	Real-time treatment plan updates without starting over
No visibility into data while editing plans	View data charts while making changes
Rigid workflows that didn’t match clinical needs	Flexible, customizable workflows aligned with clinicians
Limited mobile functionality	Full mobile access with key features available
Minimal customer support	Hands-on, responsive customer support

"When you head on out to the Moon, in very short order, and you get a chance to look back at the Earth, that horizon slowly curves around in upon himself, and all of sudden you are looking at something that is very strange, but yet is very, very familiar, because you are beginning to see the Earth evolve."

Gene CernanAstronaut, Apollo 17

AUTISM INTERNATIONAL CONSULTING